KPIs for SMEs
Updated for 2024/25. There are many different KPIs that can be used to monitor performance so it's important to identify the ones that are most relevant to you. This course looks at useful KPIs for SMEs in different areas and how to use them to improve your business.
KPIs for SMEs
This course will enable you to
- Establish the framework and the tools you need for managing performance in SMEs
- Understand the most important KPIs for customer performance and employee performance
- Develop a set of KPIs for your SME to measure the effectiveness and efficiency of the business
- Be confident about KPIs to measure SME financial performance
- Continuously improve performance by analysing KPIs against your goals
About the course
There are many performance measures available – literally hundreds. We call them key performance indicators (KPIs). But they can't all be "key" and they are not all equally useful, especially not to small and medium sized businesses. SMEs require KPIs that are easy to measure and easy to understand and that provide valuable information about how to effectively run the business.
Recently updated to include extra content on how to use KPIs as part of a continuous improvement process, this course is about performance measures that work for micro, small and medium-sized enterprises (SMEs). The course provides a straightforward method of performance monitoring that allows problems to be identified and addressed.
This course has been reviewed and revised with content that is up to date for 2024/25
Look inside
Contents
How it works
Author
Ross Maynard
Ross has worked as a consultant and trainer for over 20 years, specialising in finance processes, management information and performance measurement. He supports organisations to understand their processes; facilitates improvement teams; and supports staff to work together as a team to deliver tangible and sustainable improvements.
