Managing Conflict

• Understand the factors that contribute to conflict and how to address them
• Deliver constructive and effective feedback
• Identify the symptoms and indicators of conflict within individuals and teams
• Manage emotions to prevent escalation
• Apply practical techniques to resolve conflict within a finance team

Conflict is a regular feature of working life for finance professionals. Whether challenging performance in audit, delivering difficult budget messages, or responding to pressure from stakeholders, disagreement and tension are often unavoidable. Managing conflict effectively requires more than confidence - it requires an understanding of the underlying behaviours, perceptions, and emotional triggers that drive it.

This course explores why conflict arises and how personality, perception, feedback, and emotional responses contribute to difficult situations. You’ll examine the indicators of conflict within individuals and teams, understand how unconscious drives and needs influence behaviour, and learn how feedback can either escalate or resolve tension. The course also addresses emotional management techniques and practical tools for analysing conflict at a deeper level.

You’ll come away better equipped to recognise early warning signs, manage your own emotional responses, and handle difficult conversations constructively. Strengthen your ability to build rapport, deliver feedback with clarity, and turn conflict into an opportunity for improved performance within your finance team.